Refund & Replacement Policy

Refund & Replacement Policy

Effective Date: September 3, 2026

At The House of Varohi, we take great care in selecting, inspecting, packing, and delivering every saree to our customers. We want you to receive your order in perfect condition.

As our products are carefully inspected before dispatch, we offer refunds or replacements only when an item is received damaged or defective, subject to the conditions below.

1. Eligibility for Refund or Replacement

A refund or replacement may be considered only when:

  • The product is damaged or defective at the time of delivery.
  • The issue is reported to us within 48 hours of receiving the order.
  • The customer provides a clear, continuous, and unedited video of the package opening.
  • The video clearly shows the unopened package, shipping label, condition of the package, and the product being removed from the package.
  • The damage or defect is clearly visible in the submitted evidence.
  • The product remains unused, unworn, unwashed, unaltered, and in its original packaging.

2. Package Opening Video – Mandatory Requirement

A continuous package-opening/unboxing video is mandatory for all damage-related refund or replacement claims.

The video should:

  1. Start before the package is opened.
  2. Clearly show the shipping label and outer packaging.
  3. Show the package being opened continuously, without cuts or edits.
  4. Clearly show the saree/product immediately after it is removed from the package.
  5. Clearly capture any visible damage or defect.

Claims submitted without valid unboxing video proof may not be accepted.

Videos that are edited, cut, incomplete, or recorded after the package has already been opened may not be considered valid proof.

3. How to Report a Damaged Item

If you receive a damaged or defective product:

  1. Do not wear, wash, iron, alter, stitch, or otherwise use the product.
  2. Keep the product, original packaging, tags, labels, and accessories safely.
  3. Contact us within 48 hours of delivery.
  4. Email us at support@thehouseofvarohi.com with:
    • Order number
    • Customer name and contact details
    • Description of the damage or defect
    • Complete and continuous unboxing video
    • Additional photographs, if requested
  5. Our team will review the claim and communicate the next steps.

4. Refund or Replacement

After reviewing the claim and confirming that the product was damaged or defective upon delivery, The House of Varohi may provide:

  • A replacement, subject to product availability; or
  • A refund, where a replacement is unavailable or a refund is approved.

Approved refunds will generally be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

5. Non-Refundable Situations

Refunds or replacements will generally not be provided for:

  • Change of mind or personal preference.
  • Colour, design, or styling preferences after receiving the product.
  • Minor variations in colour, texture, weave, print, or appearance that may naturally occur due to photography, screen settings, fabric characteristics, or the handmade nature of certain products.
  • Damage caused after delivery due to improper handling, washing, ironing, storage, or use.
  • Products that have been worn, washed, altered, stitched, or otherwise used.
  • Claims submitted without valid unboxing video proof.
  • Claims reported more than 48 hours after delivery.
  • Products returned without prior approval from The House of Varohi.
  • Any damage or defect that is not attributable to the condition of the product at the time of delivery.

6. Cancellation Policy

Orders may be cancelled only if the cancellation request is received before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, please contact:

Email: support@thehouseofvarohi.com

7. Important Unboxing Instructions

We strongly recommend that customers record a continuous video while opening every package received from The House of Varohi.

Please do not discard the packaging until you have inspected the product and confirmed that it has arrived safely.

The unboxing video is essential evidence for any damage-related refund or replacement claim.

8. Contact Us

For refund, replacement, cancellation, or product-related concerns, please contact us at:

The House of Varohi
Email: support@thehouseofvarohi.com

Where tradition finds a new expression.

Policy Acceptance

By placing an order through The House of Varohi, you acknowledge that you have read and understood this Refund & Replacement Policy and agree to its terms.

The House of Varohi reserves the right to review each damage or defect claim and determine eligibility based on the evidence provided.

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