Shipping & Delivery Policy
Effective Date: September 4, 2026
At The House of Varohi, we carefully pack every order to ensure that your saree reaches you safely and in excellent condition. This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders.
1. Order Processing
Once your order is successfully placed and payment is confirmed, our team will begin processing your order.
Orders are generally processed and dispatched within 2–5 business days, unless a different timeline is mentioned on the product page.
Processing times may be longer during:
- Festive seasons
- Sales and promotional periods
- New collection launches
- Public holidays
- Unforeseen operational circumstances
If there is a significant delay in processing your order, we will make reasonable efforts to inform you.
2. Shipping & Delivery
Once your order has been dispatched, it will be handed over to our designated courier or logistics partner for delivery.
Estimated delivery times may vary depending on your location and courier service.
Generally, delivery within India may take approximately 3–10 business days after dispatch.
Remote locations, rural areas, or locations with limited courier connectivity may require additional time.
Please note: Delivery timelines are estimates and are not guaranteed. Delays may occur due to circumstances outside our reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Package weight or size
- Shipping method
- Promotional offers
Any applicable free-shipping offers will be subject to the terms specified at the time of the offer.
4. Order Tracking
Once your order has been dispatched, we may provide tracking information through the email address, mobile number, or other contact details provided during checkout.
You can use the tracking information to follow the progress of your shipment through the applicable courier or logistics provider.
Tracking updates may take some time to appear after the package has been handed over to the courier.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.
Please carefully verify:
- Recipient name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Mobile number
The House of Varohi will not be responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated information provided by the customer.
If you identify an error in your shipping address, please contact us immediately at:
We will try to assist with correcting the address if the order has not yet been dispatched. Once an order has been dispatched, we may not be able to change the delivery address.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their operational policies.
Customers are responsible for being available to receive the package or making appropriate arrangements with the courier when possible.
If a package is returned to us because of:
- Customer unavailability
- Incorrect or incomplete address
- Incorrect contact information
- Refusal to accept the delivery
- Failure to respond to the courier
- Repeated failed delivery attempts
additional shipping charges may apply if the customer requests re-shipment.
7. Delayed Deliveries
While we make every reasonable effort to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Public holidays
- Festivals or high-volume periods
- Courier operational issues
- Transportation disruptions
- Strikes or labour disruptions
- Government restrictions
- Incorrect address or contact information
- Remote delivery locations
- Other unforeseen circumstances
Such delays do not automatically qualify an order for cancellation, refund, or compensation.
If your shipment appears significantly delayed, please contact us at support@thehouseofvarohi.com, and we will assist you in checking the shipment status.
8. Damaged Packages
If your package appears damaged, opened, torn, wet, or otherwise tampered with at the time of delivery, we strongly recommend that you:
- Take photographs of the package before opening it.
- Record a continuous, unedited video while opening the package.
- Clearly capture the shipping label and condition of the package.
- Record the product immediately after opening.
- Contact us at support@thehouseofvarohi.com within 48 hours of delivery if the product is damaged or defective.
A valid and continuous unboxing video is mandatory for damage-related refund or replacement claims, as specified in our Refund & Replacement Policy.
9. Unboxing Video Recommendation
For your protection, we strongly recommend recording an unboxing video for every order.
The video should begin before opening the package and continue without interruption until the product has been completely removed and inspected.
The video should clearly show:
- The sealed package
- Shipping label
- Outer packaging
- Opening of the package
- Product condition immediately after opening
This documentation is particularly important if you need to make a damage-related claim.
10. Lost or Missing Shipments
If the tracking information indicates that a shipment has been delivered but you have not received it, please contact us as soon as possible at:
We may coordinate with the courier or logistics provider to investigate the shipment.
Customers should also check with household members, building/security staff, neighbours, or other persons who may have accepted the package on their behalf.
11. International Shipping
Unless specifically stated on our website, The House of Varohi currently focuses on deliveries within India.
If international shipping is offered in the future, applicable customs duties, import taxes, clearance charges, and other fees may be payable by the customer unless otherwise stated.
International delivery timelines may also vary depending on customs clearance and local delivery conditions.
12. Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been dispatched, cancellation may not be possible.
For cancellation requests, please contact:
For complete details, please refer to our Terms & Conditions and Refund & Replacement Policy.
13. Changes to This Shipping Policy
The House of Varohi reserves the right to update or modify this Shipping & Delivery Policy from time to time.
Any changes will become effective once the updated policy is published on our website.
We encourage customers to review this page periodically.
14. Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact us:
The House of Varohi
Email: support@thehouseofvarohi.com
Where tradition finds a new expression.
Important Note
By placing an order with The House of Varohi, you acknowledge and agree to this Shipping & Delivery Policy, our Refund & Replacement Policy, Privacy Policy, and Terms & Conditions.